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Zero to 9001

A project plan for implementing an ISO 9001 compliant quality management system - starting from zero until your certification audit.

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Introduction

1. Just thinking about ISO 9001

2. I need some more info on ISO 9001 - costs, time, resources.

3. Getting Started with your ISO 9001 Quality Management System

4. Managing people, competencies, and training needs.

5. Managing Customer Requirements

6. Plan Logistics

7. Managing Production or Service Delivery Processes

8. Corrective and Preventive Action

9. Auditing

10. Management Review

Why undertake management reviews?

11. Call in the External Auditor

What can you expect at your certification audit? An external audit is usually conducted in two steps with stage one often called a 'documentation audit' and stage 2 called the 'certifcation audit'.
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