A really brief presentation built with Prezi, on how the ISO 9001 standard came about.
Use the arrows to move through the presentation.
In World War One, UK armaments manufacturers had problems with shells not exploding. Unexploded shells from the Battle of the Somme are still ploughed up by farmers.
In World War II, the UK had bigger problems with bombs exploding in the factory!
The Ministry of Defence put inspectors in the factories, and to be a supplier, companies had to have written procedures, get them approved by the Ministry of Defence, and ensure the workers
followed the procedure.
In the USA, suppliers to the military had to satisfy “Quality Program Requirements”, which set out what suppliers had to do.
The problem for suppliers was that there were multiple standards and any number of your customers
might want to inspect you.
The first UK standard for quality assurance, BS 9000, was developed in 1971 for the electronics industry, followed by a common quality standard BS5750 in 1979. The USA and Canada also each developed their own standards for quality management. It was feared that multiple standards would be a barrier to international trade and in 1987, The International Organisation for Standardisation (ISO) published ISO 9000.
Under the common standard, conformance to quality management requirements could be guaranteed by the supplier to all their customers through a third-party inspector (or auditor), eliminating the need for multiple inspections.