Switch to Draw.io for Process Maps in QST


Posted on October 8th, 2016Quality


Gliffy recently announced they will turn off the API we use to provide Process Map drawing functionality in QST. We've now found a replacement service and will be migrating all Process Maps to Draw.io over the next 10 days.

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Full Cycle of Risk Management


Posted on February 19th, 2016QualitySafetyEnvironmental


It's not just assessments!

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How to audit a Workplace Health and Safety System


Posted on February 8th, 2016Safety


What are the kinds of evidence to look for? What's expected to be in place?

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Documented Information for ISO9001:2015


Posted on November 5th, 2015Quality


In the 2015 release of the ISO 9001 Quality Management Standard, references to 'documents' and 'records' have now been replaced by "documented information". Requirements have also changed.

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Keeping Track of Credentials


Posted on October 7th, 2015


Under the National Safety and Quality Health Service (NSQHS) Standards, it's recognised that safety and quality of care will be at risk if the workforce does not have the appropriate level of skill or experience. While this is equally true for the safety and quality of service in any other industry, the detail required and the risks involved make tracking credentials one of the most difficult parts of HR management in healthcare.

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Safety Management Systems - FSC Auditing Guide


Posted on September 28th, 2015Safety


The Australian Government publishes a plain english guide to the auditing criteria for the "FSC Safety Scheme for Government Construction Projects". It's a useful resource for other safety systems too.

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ISO 9001:2015 released!


Posted on September 24th, 2015Quality


The updated quality management standard - ISO 9001:2015 - has now been published and is available in the ISO store.

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Winds of Change in Healthcare


Posted on September 7th, 2015Quality


With the imminent release of the next ISO9001 Quality Management System Standard, as well as a new draft of the National Safety and Quality Health Services Standards (NSQHSS) and a review of the Credentialing/Scope of Clinical Practice Standard, there are big changes coming for health practitioners in Australia.

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Environmental Impacts - Process Flow Diagram


Posted on July 14th, 2015Environmental


Used to analyse Environmental Aspects and impacts, and to look at how different activities influence those impacts. This will help set the direction for developing measurements and then targets/ objectives for reducing your environmental impacts.

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Major vs. Minor Nonconformity


Posted on May 6th, 2015QualitySafetyEnvironmental


Although the standard does not make this distinction, many businesses choose to handle minor and major nonconformities differently. This approach helps make sure resources are directed appropriately. However, you can't simply decide to ignore minor problems. Many small issues add up to a major problem.

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Managing Assets - What to include?


Posted on May 4th, 2015


In order to maintain the quality of your product or service, you need to look after the equipment that helps you provide it!

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Legal and Regulatory Requirements


Posted on March 2nd, 2015


The quality management standard states that you have to ensure your product or service meets both customer and legal requirements. To keep all the 'red tape' under control, you'll need a system.

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Electronic Forms in QSToolbox


Posted on February 12th, 2015


New 'How-to' on including externally generated, electronic data collection forms in your quality management system.

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Legislation regarding Hearing Tests


Posted on January 6th, 2015


Businesses have a duty of care to their workers and are required to manage risks to health and safety, including 'Managing Risk of Hearing Loss from Noise' contained in the 'Work Health and Safety Regulation 2011'

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New Year's Resolutions and a Lean QMS


Posted on January 5th, 2015


While the popular press is awash with various weight loss strategies for achieving a common personal New Year's resolution, you might like to try the business version - reducing waste (rather than 'waist') to become more "Lean".

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Construction Prequalification - PQC


Posted on November 25th, 2014


Australia has state-based as well as national prequalification schemes for government construction work tenders. Pre-qualification schemes are also used in the UK for government procurement.

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Time to Review your Policies?


Posted on November 13th, 2014


Which documents should be reviewed regularly? Are there any that don't need it? How can you manage periodic reviews for important documents with QSToolbox?

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Inspection and Test Plans


Posted on November 4th, 2014Quality


Inspection and Test Plans set out critical control points or 'hold points' where you will conduct an inspection or check in order to verify that things are progressing as they should be. For ISO 9001, it's part of Monitoring and Measurement.

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Read Only Users


Posted on September 30th, 2014QST


QSToolbox now has "Read Only" users, who have access just to released documents.

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Management Representative for ISO 9001 - Responsibilities


Posted on September 24th, 2014


Taking on the role of Management Rep? What's required? What is expected? Here's a list of responsibilities that you might see in the description for the role of Quality System "Management Representative"

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Workplace Health and Safety Inspections in QSToolbox


Posted on September 10th, 2014QSTSafety


Manage your workplace inspections, insurance renewals, etc using QSToolbox.

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Build a Graphical Interface to Documents


Posted on March 10th, 2014


Some users may be more comfortable using a pictorial menu to retrieve relevant documents. You can build your own custom graphical interface into your management system and make it easier for users to access information from mobile devices.

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Avoiding written procedures.


Posted on March 5th, 2014


If a picture tells a thousand words, can you use one instead of words for procedures and work instructions? What about videos? Have a look at how to include this kind of "non-written" documentation in QSToolbox in a way that's best for mobile users.

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Crazy file folder structures


Posted on January 29th, 2014


Compliance management systems that store documents and records on paper and on servers managed by in-house IT, all have the same "pain" points when the company outgrows their management system.

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QSToolbox Client wins Best Medium Business for 2013


Posted on January 17th, 2014QSTQuality


Innovative and high-quality manufacturer of custom-made metal products, Williams United, has been crowned winner of the "2013 My Business Award" in the Best Medium Business category. A focus on Quality and continual improvement is key to their success in a tough manufacturing climate.

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Testing and Tagging - Managing Schedules and Records


Posted on September 12th, 2013


Getting a headache just thinking about managing all those test and tagging schedules and records? Take a look at our latest support page with tips on how to reduce the record keeping workload while still maintaining accurate and useful records.

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Revision Number, Revision Date or Both?


Posted on May 3rd, 2013QST


Using revision dates and revision numbers are both common document control methods for identifying the current version of the document. Some companies use both dates and numbers. What is actually required?

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Forms and Records


Posted on March 14th, 2013


When is a form a controlled document and when is it a record?

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QSToolbox on Mobile Devices


Posted on November 21st, 2012QST


QSToolbox is browser based so it can be accessed through your iPhone, iPad, or Android device. Use the form builder to create your own online forms and go paperless.

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Don't Look for a Needle in a Haystack, *Search* for It!


Posted on November 7th, 2012


Rather than trying to navigate down multi-level hierarchical folder systems (only to find you’ve taken the wrong path), use the search capabilities built into QSToolbox.

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Managing Calibration with QSToolbox


Posted on November 2nd, 2012QSTQuality


Have a look at a worked example of managing calibration of measuring and test equipment using QSToolbox - a recent addition to our support resources.

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Planned removal of External Editor functionality


Posted on October 23rd, 2012


Announcing the planned removal of the External Editor function from the Document Manager in Quality Systems Toolbox on or shortly after *November 6th, 2012*

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NLT Australia announced Winner!


Posted on October 19th, 2012


NLT Australia has been announced the winner of the small business (<50) category of the SAI Global Systems Excellence Awards for 2012.

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QSToolbox client a finalist in SAI Global Awards


Posted on October 12th, 2012QST


Congratulations to Matt and the team at NLT Australia for being nominated as a finalist in the SAI Global Systems Excellence Awards for 2012.

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Do you sign your calibration certificates?


Posted on September 14th, 2012Quality


Ian shares a recent experience of explaining calibration management to a client

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Server Upgrades


Posted on September 3rd, 2012QST


We are in the process of moving all customer sites to faster servers

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Worldwide Event Management Standard


Posted on August 14th, 2012ISO Standards


London 2012 is fast approaching us, so to help manage mega events such as the Olympics, as well as smaller celebrations, the International Organisation for Standardization, with help from over 30 countries, has developed the ISO 20121:2012 events management standard.

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Training a workforce for manufacturing


Posted on August 14th, 2012Manufacturing


Could this scheme provide a template for our mining companies to follow here in Australia?

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ISO Youth Initiative


Posted on August 14th, 2012QualityISO Standards


The International Organization for Standardization has launched a contest for young standards professionals from developing countries and economies.

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ISO9001 for Small Businesses


Posted on August 14th, 2012Quality


An infomative handbook about the requirements for quality management systems for SME's.

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Two New Reports for QST


Posted on August 14th, 2012QST


We've recently added a couple of new reports to QSToolbox - one in assets and one in issues.

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Environmental management tool from ISO


Posted on August 14th, 2012EnvironmentalISO Standards


Improve environmental and financial performance simultaneously? YES! The new ISO standard on Environmental Management Accounting (EMA) shows how.

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New ISO brochure for quality ICT innovation


Posted on August 14th, 2012QualityISO Standards


The International Organization for Standardization has published a new brochure titled The Force Multiplier for ICT Innovation, for improving information and communication technology standards.

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Case study about the benefits of quality accreditation


Posted on August 14th, 2012Quality


Take a look at a case study from the JAS-ANZ database, detailing everything you need to know such as implemention and challenges of a quality management system to the ISO9001 standard...

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A new ISO standard ensuring a quality cup of coffee


Posted on August 14th, 2012Quality


An interesting article on the International Organization for Standardization website, proving the versatility of ISO standards. Here we see how an ISO standard is applied to avoid incorrect declarations about the quality of soluble instant coffee products.

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Tips on how you achieve 100% on-time delivery as a quality objective


Posted on August 14th, 2012Quality


Found this interesting article in Quality Digest about how one US manufacturer used LEAN techniques and self-directed work teams to drive productivity improvements and quarantee 100% on-time deliveries.

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ISO 9001 Proven to Help Win New Business


Posted on August 14th, 2012Quality


recent survey in the UK that provides data indicating how ISO9001 has helped business win more work

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Managing Documents with Expiry Dates


Posted on August 14th, 2012QST


A look at how to keep track of expiry dates using Quality Systems Toolbox.

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Free Safety Assessment Tool from WHSQ


Posted on August 14th, 2012Safety


Workplace Health and Safety Queensland has released an online safety benchmarking tool.

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Changes to Work Health and Safety laws in Australia


Posted on August 14th, 2012Safety


Harmonisation of WHS laws in Australia will commence on 1 Jan 2012, making OHS easier for companies operating in multiple states.

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Using Internet Explorer 9?


Posted on August 14th, 2012QST


If you've upgraded to Windows 7 and have installed Internet Explorer 9, you may be having trouble editing the large rich text fields that allow formatting. Here's how to solve that problem.

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Ally Boats signs up for ISO 9001


Posted on August 14th, 2012QST


Welcome aboard Ally Boats!

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Welcome our newest client in Cairns, North Queensland


Posted on August 14th, 2012QSTQualitySafety


PTS Traffic Management Pty Ltd signs up for Quality Systems Toolbox to help them achieve accreditation to ISO9001 and AS4801

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Stress free internal audits?


Posted on August 14th, 2012QST


Tips and tricks for stress free internal quality system audits

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Follow the Customer Order to Quality


Posted on August 14th, 2012QSTQuality


When implementing a new ISO9001 Quality Management System, it is sometimes difficult to know where to begin. A common question is 'which procedures do I need to document?". Here's a way to help you find out which procedures your company needs to control to ensure quality, and how much to document.

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Kick start your ISO 9001 quality system


Posted on August 14th, 2012QST


ISO 9001 has a real impact on the on-going development and success of your organisation when all employees participate in the quality system. Find out how to get moving.

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Southern Pacific Sands at Ningi, Qld using web-based quality system


Posted on August 13th, 2012QST


The team at qualitysystems.com, specialists in web-based ISO9001 quality management solutions for Australian companies, have released a new version of their on-line quality management system. It is designed for use by organisations seeking a simple, cost effective way to manage quality issues and focus their quality improvement efforts.

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Siganto Air Service & Solutions chooses Quality Systems Toolbox to maintain ISO 9001 accreditation


Posted on August 13th, 2012QST


Australian companies seeking to manage their quality system and focus their organisations quality improvement efforts, are finding that the web-based Quality Systems Toolbox provides them with a solution that eliminates most of the paper shuffling associated with the more traditional paper-based quality systems.

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Why use a web-based quality system?


Posted on August 13th, 2012QST


My observation is that small / medium companies across Australia struggle to maintain paper-based quality systems. Are web-based quality systems a viable option?

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