How do you address problems and how do you prevent them from occurring in the future?
A documented procedure is required by the standard
This process is needed to establish a system for assuring that conditions which are actually or potentially adverse to quality are:
Corrective Action is a reactive process to address concerns or issues after they have occurred. It assumes that a non-conformance or problem has been identified and has been reported by employees of the organisation or by customers or other interested parties / stakeholders.
Preventive Action is a proactive process and is initiated to stop a potential problem from occurring or from becoming too severe. Preventive action focuses on identifying negative trends & addressing them before they become significant.