A collection of free learning resources for those who are interested in ISO9001 Quality Management Systems.
Quality planning for production or service provision refers to the detailed planning that goes into assuring that the product or service you provide meets legal and customer requirements.
Preventive actions are pro-active - you take action to stop something from happening. This is also called addressing risk.
You need to plan for the requirements of the quality management system (in addition to planning for delivery of your product or service)
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