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Quality Systems Toolbox

Non-conformances

Managing and responding to problems within your organisation is one of the key aspects of continuous improvement of your organisation as a whole.

Are non-conformances slipping through the system ?

  • do employees avoid reporting non-conformances due to the time and effort involved ?
  • do non-conformances stay unresolved due to lack of visibility ?
  • is it overly difficult to analyse your non-conformance data before review or auditing ?

How can we help ? The QST will help you :

  • manage quality, safety, maintenance and improvement requests
  • improve customer relations and focus through tracking of customer reported non-conformances
  • track progress of all issues via a simplified issue workflow (open -> in-progress -> complete -> verified and closed)
  • subscribe to individual issues to be notified via automatic updates when issues are opened, updated or closed
  • view visual summary reports to gauge overall system compliance trends and data
  • take advantage of flexible organisation, cross-referencing and searching of issues
  • share non-conformance data across sites, business units or your entire corporation
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