Good quality costs too.

Costs arise from making sure that good products are produced. 

Broadly speaking these are:

• Prevention costs

- costs of everything you do that is aimed at preventing poor quality in your products or services.

- e.g. planning for quality, supplier evaluation, calibration, quality training, fault tolerant design, clear specifications, accurate internal documentation, quality system development and management,

• Appraisal costs

- costs of everything you do to control the process and ensure the products or services conform to the specifications

- e.g. inspection of incoming goods, in-process testing and inspection, internal audits, competency assessment,

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